Report a Loss

To report a loss or theft, or if you need assistance, simply call Secure Sentinel:

In New Zealand: 0800 449 777^

International: +61 2 9411 6898

To view the Secure Sentinel International free call numbers, please visit our Contact page. We recommend printing a copy of these numbers for easy reference whilst travelling.

Our customer service centre is available 24 hours a day, 365 days a year. One of our expert protection specialists will provide you with immediate support and will assist you in resolving the situation.


Find out more


Help protect your wallet, keys, phone and passport from $97.95 per year


Help protect your identity from $132.95 per year