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Product Overview - Identity Watch

Identity Watch can help you be proactive if your details are compromised online.

Identity Watch is a feature included in both our SecurePlus and SecureIdentity services, offering members' cyber-monitoring of their personal identifiable information.

  • Secure Sentinel helps you protect your identity by constantly looking for your personal information (such as credit and debit card numbers, phone numbers and email addresses) in places on the internet where information is known to be illegally traded.
  • If your personal information is found we will send you an email alert letting you know your personal information has been compromised and advise you on the next steps to take to help prevent you becoming a victim of financial crime.



Is Identity theft something I need to worry about?
  • Online shopping - Many of us shop online. Sometimes we don't know who gets our information even when we do get the desired product sent to us. Who collects our personal information and what do they do with the information after we have purchased something?
  • Service providers - Even if you don't shop online there are many service providers who store your personal information on their computer systems. It is not mandatory for Australian companies to report a breach of your personal information*, so if your data is compromised you may not find out until it is too late.
  • Online credentials - It's hard to remember the credentials for all the online accounts we have in today’s world, and it’s common practice to use the same username and password combination across multiple sites. By doing this we open ourselves up to increased risk of online fraud if one of the sites we have an account with is hacked.



Did you know?
  • Over $93 million was reported lost by Australians as a result of targeted scams in 2012.

Source: Targeting Scams report 2012 - ACCC report June 2013

  • More than 1 in 5 Australians (23%) have experienced identity crime.

Source: Veda Australian Debt Study March 2012

Source: Department of Foreign Affairs and Trade Annual Report 2011/12

  • Over 200,000 Australians lose or have their mobile phone stolen every year.

Source: Australian Mobile Telecommunications Association 2012.

*Australian Privacy breach notification discussion paper October 2012.

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Help protect your wallet, keys, phone and passport from $97.95 per year


Help protect your identity from $132.95 per year



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Frequently Asked Questions

Identity Watch monitors your details - such as credit and debit card numbers, phone numbers and email addresses - not your transactions.

While your bank or credit card company may do a great job of letting you know when your account has been used overseas or for an excessive number of transactions, they do not actively search all of your chosen identity information to see what is/has been compromised. By using Identity Watch we proactively help you protect yourself from identity theft, rather than being reactive once the fraud has taken place.

Credit Alerts let you know if certain changes are made to your Credit File, for example this could be someone trying to apply for credit in your name.

Identity Watch monitors criminal trading and selling of identity information such as phone numbers, email addresses, passports and credit card numbers online. You'll receive an alert if we discover your details are compromised, so you can proactively protect your identity.

Identity theft is a type of fraud which involves stealing money or gaining other benefits by pretending to be someone else. Identity theft can occur in many ways-from somebody using your credit card details illegally to make purchases to having your entire identity assumed by another person to open bank accounts, take out loans and conducting illegal business under your name.

Secure Sentinel's Identity Watch keeps an eye on your personal information. You provide Secure Sentinel with the information you would like monitored such as credit card numbers, phone numbers, Medicare numbers and email addresses. This information is then stored securely and matched against known compromised data.

Identity Watch is constantly monitoring for identity theft and fraud using a variety of means (such as chat room monitoring, internet-crawling capabilities and forum extraction) to locate possibly compromised data. You will be alerted if we come across your details in this process. We can then help you by providing information on what steps to take to help you protect your identity.

If you receive an Identity Watch alert it means personal details you opted in to be monitored by Identity Watch may have been compromised. This means that they were detected online in a place where fraudsters are known to trade them.

The next steps you need to take are to log in to the secure members' portal and go to the Alerts tab. This tab will give you more information on the item that was compromised and what to do next depending on the type of personal information that has been compromised.

It's up to you what details you'd like monitored by Identity Watch. Initially no items will be monitored so you will need to log in to the secure members' portal and opt in items on the Protected Items page.

Here is a list of the types of items you can have monitored by Identity Watch and the maximum number of items:   

  • Bank Accounts: 5

  • Credit/Debit Cards: 8

  • Email Addresses:3

  • Phone Numbers: 3

  • Medicare Cards: 2

  • Passports: 1

  • Drivers Licence: 1

No, your bank will not be notified if you get an Identity Watch alert. Only you will receive an email alert and have access to more details within your secure portal. Once you receive this alert it is up to you to take appropriate actions. We provide you with guidance on next steps in the secure portal.

The number of items varies depending on what type of item it is. Below is a breakdown of how many items can be monitored for each category:   

  • Bank Accounts: 5

  • Credit/Debit Cards: 8

  • Email Addresses: 3

  • Phone Numbers: 3

  • Medicare Cards: 2

  • Passports: 1

  • Drivers Licence: 1

Once you have opted in your Protected Items to be monitored by Identity Watch it will take 24 hours for the initial scan to take place. You will receive an Identity Watch welcome email that will let you know whether any items have been compromised or not, and then we will only contact you if your information has been compromised online by way of an alert.

Your details will be monitored daily. If any information is found to be compromised we will send an alert.

No. At this point in time you can only monitor:

  • Bank Accounts: 5

  • Credit/Debit Cards: 8

  • Email Addresses: 3

  • Phone Numbers: 3

  • Medicare Cards: 2

  • Passports: 1

  • Drivers Licence: 1

Identity Watch alerts occur whenever personal details you have listed with us, such as a credit card number or email address, have been compromised. This means that they have been located online in areas where details are illegally traded on the Internet.

It is hard to say how often you will receive alerts, some people may receive them more regularly than other people but the main thing is that you never know when a cyber-criminal will act and it is best to keep all your Protected Item information up to date in case the worst happens.

Please remember we can only help you with information you have stored with us, so check now to make sure this is up to date. Visit www.mysecuresentinel.vedaadvantage.com/Login now.

We will send you an email letting you know that you have received an alert.

We will ask you to log into the secure members' website to view the details of the alert and instructions on what to do next.

Please remember we will never send you an email with a link to the login page or ask you to provide personal information.

Identity Watch - Become a Member feature

Become a Secure Sentinel member today

In less than 5 minutes you can join Secure Sentinel and have peace of mind knowing that we are only one call away when you need us.

Once you are a member you can select which of your personal information and items you would like monitored by Identity Watch.

Contact us online or you can call our Customer Support Centre on 1800 022 043.